• Dispatch of goods will take 2-3 working days from the date of order confirmation and receipt of full payment
  • Any change of delivery date, address, or telephone number must be received in writing and called in to our delivery department (before midnight) a week before the specified delivery date
  • It is entirely your responsibility to ensure that the furniture dimensions allow for easy delivery through doorways, passageways, stairways, or any other way as you deem fit, and will fit into the living space of your choice
  • The customer agrees to be available to receive the product from the carrier at the time of delivery, and ensures that the delivery address provided is accessible to trucks and delivery companies
  • If you authorise the product to be delivered in your absence or without your inspection, you automatically accept that the product is received in good condition and will void all rights to returns, claims, and insurance
  • Futur Décor is responsible for making payments to its truckers directly and will be billed at the time of placing the order unless otherwise mutually agreed. You, the customer, do NOT have to pay anything to the truckers at the time of delivery or at any other time


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